Shipping & Returns
In Store Pick Up
In Store pick up is free of charge. Please note as Government restrictions are constantly changing this service may be cancelled or restricted with little notice.
Once your order has been processed, we will forward you an email advising that your order is ready for collection. You will need to provide ID and proof of purchase to pick up your order.
Delivery
For orders under $150, shipping will be at a flat rate of $10.00 posted via Australia Post.
All orders over $150 will be free shipping posted via Australia Post.
You will receive an email with your tracking number once your order has been processed and dispatched.
Returns Policy
Items must be returned within 7 days of delivery for a store credit.
To be eligible for a return items must be in original condition, unworn with tags intact and not soiled by makeup, tanning products or the like.
Items must be returned with our return form that can be downloaded from this link
Shipping costs to return your items are your responsibility unless the items are faulty.
Please Note: No exchange on jewellery for hygiene reasons. Please make your selection carefully.
We do not offer exchange or return on sale items.
We do not refund for change of mind or incorrect sizing, however you are welcome to return your items for a store credit.
Online store credits are valid for 3 months from the date of issue.
We endeavour to ensure the items you receive are free from defects. However, if your purchase is faulty please email shop@gandtongrant.com.au immediately and return the faulty item within 7 days.
Once received, your returned products will be examined and you will receive an email to confirm your refund has been approved. Once approved your refund will be processed and a credit will be applied to your credit card or original method of payment.
Please ensure you use a reliable courier or registered post when returning your items as we cannot provide exchange or refund for items we do not receive.
G & T on Grant reserve the right to reject a return if it does not meet the above criteria.